Frequently Asked Questions
Everything you need to know about shopping Orla Kiely online.
What is your standard shipping policy?
We offer standard delivery within 3-5 working days for domestic orders. International shipping times vary by location and are calculated at checkout.
How do I return a product?
You can return any unused item in its original packaging within 28 days of receipt. Please use our online returns portal to generate a prepaid shipping label.
Are your bags made from sustainable materials?
Many of our collections, including our Bark Cloth and recycled polyester ranges, are designed with sustainability in mind, using eco-friendly materials and ethical manufacturing processes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I care for my Orla Kiely product?
For laminated fabrics, we recommend wiping clean with a damp cloth. For leather goods, use a specialized leather cream to maintain the texture and color over time.
Do you offer a warranty on your watches and jewelry?
Yes, all Orla Kiely timepieces and jewelry items come with a 2-year manufacturer's warranty covering production defects from the date of purchase.